Shipping policy

We do our best to get your order stitched, packed, and on its way as quickly as possible!

Processing Time

Most ready-to-ship and small custom orders are processed within 3–5 business days. Larger or more complex orders may take longer—we’ll give you an estimated timeline when your order is placed.

Shipping Methods

We ship via Canada Post (or another carrier, depending on your location).

Delivery Times

Typical delivery times are:
•    Within Canada: 3–10 business days
•    U.S.: 5–12 business days
•    International: Varies by destination

We’ll do our best to keep shipping timelines updated, but please note: we cannot guarantee exact delivery dates.

Expedited Shipping

Need it faster? Expedited shipping is available at an additional cost. If requested, we’ll confirm those rates with you before processing your order.

Customs & Import Taxes

Buyers are responsible for any customs duties or import taxes that may apply. We are not responsible for delays due to customs processing.

Shipping Costs

Rates are calculated at checkout. Occasionally, free shipping may apply to select items or promos—we’ll make that clear when it does.

📧 Questions about shipping? Just reach out to us at info@castlemilkcreations.com. We're happy to help.